West Coast Catering Experience Manager


As our West Coast Catering Experience Manager you will focus on overseeing our Onsite Catering Coordinator program, ensuring our clients have a consistent, top-notch experience. Through feedback and data analysis, you will develop and implement program improvements while maintaining a well-trained, best-in-class team. This position will manage communication across multiple markets and departments, and will report directly to the Director of Operations.

The ideal candidate would have experience in catering and hospitality, managing event staff, and a strong sense or organization.

Cater2.me is a growing mid-size startup on a mission to make eating at work amazing.  We're changing the way employees eat by drawing from a diverse set of local, passionate food providers that are making company meals more exciting inside and outside of the office. We work collaboratively across 11 US markets, from San Francisco and New York to Austin and LA.

Responsibilities:

  • Oversee onsite catering coordinator staff at client sites
  • Manage shift planning, ensure staff are adhering to attendance and performance standards
  • Develop best-in-class national and local program standards for onsite service
  • Analyze feedback data to implement program improvements
  • Contribute to client sales process as local expert on onsite service and presentation
  • Contribute to hiring process, lead new hire training and onboarding

Requirements/Experience:

  • 2-5 years experience in catering or event management
  • Experience managing event staff, from coordinating shifts to overseeing event execution
  • Experience in catering / event sales and client relations
  • Strong analytical and organizational skills
  • Demonstrated excellence in customer facing roles

Benefits/Perks:

  • Delicious meals 3+ days per week, plus snacks
  • Fun team outings
  • Flexible vacation
  • Good health, dental, and vision benefits
  • Commuter benefits and much more!

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