Account Manager


The Operations team is the engine that makes Cater2.me run. As an Account Manager, you'll be responsible for overseeing the daily order flow of our business, from ensuring timeliness and accuracy of orders to delivering unparalled service to our clients. We're looking for scrappy, passionate people who will do everything in their power to make our clients happy. We're the best in the business at customer service and expect each new member of the team to treat our clients like kings. You should be very comfortable on the phone and well-written over email. Problem solvers are welcome as we spend our days handling logistical puzzles and navigating fast-paced sticky situations.

Responsibilities:

  • Manage daily order flow: check in with vendors, handle client requests
  • Develop close relationships with customers and deliver industry-leading customer service
  • Communicate clearly and efficiently with clients and vendors
  • Solve logistical problems in a fast-paced environment to ensure timely and accurate fulfillment of our orders
  • Develop expertise in food / culinary terminology and concepts to advise and recommend solutions to clients
  • Actively seek to improve daily operations processes and procedures
  • Plan and curate individual menus to client specifications, tastes, and dietary preferences
  • Mediate between clients and vendors when delivery and quality issues arise
  • Build mutually beneficial relationships with vendor partners to provide excellent services and products to clients
  • Work within a team to alleviate client issues and ensure smooth logistical operations

Requirements / Experience:

  • Customer service mentality
  • Flawless communication, both verbal and written
  • Comfortable with database, web and spreadsheet technology
  • Excitement and passion for food
  • Extreme attention to detail
  • Startup experience is a plus
  • 4-year college degree

Benefits:

  • Meals for the team
  • Flexible vacation
  • Health, dental and vision benefits
  • Team outings
  • Commuter benefits and much more!

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