Community Manager


Are you passionate about both marketing and good food? Do you want to have a big impact on a company by growing brand awareness and engagement? Then we want to talk to you.

We’re a growing 160-person startup that’s on a mission to make eating at work amazing. Our marketing team loves using our creative and analytical skills to grow the brand. We prioritize learning and development, data-driven thinking, and getting things done. Our team works collaboratively across 11 US offices, from San Francisco and Denver to Chicago and DC.

We’re looking for the right marketer to join us, in this new role focused on building community and relationships. You will have a high level of opportunity and will report to the Director of Marketing.

 

Responsibilities:

  • Cultivate, curate, and grow participation in our brand’s community
  • Manage in-person community events - some of which may be in other cities
  • Develop compelling branded stories that engage our audience and meet company goals
  • Plan, manage, execute, and report on engagement campaigns
  • Use metrics to optimize and drive continuous improvement in community-building efforts
    • Identify key learnings and make recommendations on how strategy should be adjusted accordingly
  • Source, build, and maintain a network of engaged influencers, bloggers, advocates, etc.
  • Monitor trends in food, corporate perks/HR, social media, and communities, and apply this information to engage audiences with the brand
  • Collaborate with other team members to build integrated campaigns (with PR, SEO, advertising, partnerships, etc.)
  • Be the internal expert on all things related to community-building and engagement; train and educate internal stakeholders and peers

 

Requirements:

  • 2-5 years of experience in events or social media marketing
  • Experience launching and maintaining community initiatives (e.g. building an online forum, hosting community events, programs tailored to specific audiences)
  • Judgment - about what’s appropriate and not in online conversations, about what can engage a user, about what could expose the company to risk, etc.
  • Ability to stay calm and to diffuse tension when faced with new situations, negative feedback, etc.
  • Strong analytical skills
    • Experience collecting and evaluating metrics to measure the success of engagement programs
  • Clear understanding of the difference between how an individual and a brand engage in communities or social media
  • Familiarity with relevant software (e.g. social monitoring tools, community management tools) and/or ability to pick up new software platforms quickly
  • Desire and ability to stay current with the ongoing changes in community and social
  • Excellent attention to detail
  • Excellent writing skills and grammar
  • Strong time management and project management skills
  • Curiosity and a desire to keep learning
  • Ability to work independently and to take initiative

 

Pluses:

  • Experience planning and executing in-person events
  • Experience developing community resources, guidelines, and policies
  • Knowledge of SEO principles and how they apply to community and social content

 

Benefits:

  • Delicious meals 3+ days per week, plus snacks
  • Fun team outings
  • Development and learning opportunities
  • Unlimited vacation
  • Good health, dental, and vision benefits
  • Commuter benefits

 

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