Director of Operations

Are you driven by building a customer-centric, goal-oriented team? Do you love being hands on and executing operational strategies? If the answer to both of these questions is yes, then it’s your lucky day! has an exciting opportunity for a seasoned operations professional to manage and grow our Customer Experience team. Your primary goal is to implement action of necessary standards through a well-developed, highly motivated nationwide team of account managers.

Our ideal candidate is a performance-driven leader who fosters collaboration and works well in a fast-paced environment. We’re looking for someone with a solid combination of operations management experience and great interpersonal skills, who will drive continual improvement within our team and facilitate future expansion of

This is a full-time position, based at our corporate office in midtown NYC. Occasional travel to our national markets may be required.


  • Implementation and consistent execution of best-in-class operations and customer experience standards across all markets
  • Lead, manage, and support a highly productive, motivated and driven national team
  • Identifying and collaborating with department heads on strategic and tactical opportunities on both a local and national level
  • Actively participate in senior leadership meetings to help craft quarterly goals and the long-term direction of
  • Monitor financial and operational performance of individuals, markets, and team to identify opportunities to improve performance
  • Working with local managers on hiring, training, and on-going career development


  • Bachelor’s degree required, master’s degree desired
  • Proven leadership and experience with managing direct client relationships
  • 5+ years of experience in hospitality, consumer services, client management, or account management roles preferred
  • Demonstrated leadership skills with a broad knowledge of operations best practices, customer experience, and account management
  • Excellent communication skills with a wide range of audiences including clients, front-line managers, and C-level leaders

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