On-site Client Support Associate


Cater2.me was founded in 2010 with the goal of connecting inspired kitchens with the masses. Inspired by San Francisco's thriving farmers' markets and the abundance of passionate local chefs, we decided it was time to revamp catering by opening up access to this amazing wealth of local gourmet food. We've set out on a mission to connect companies with the local food scene, to give them a better, more wholesome sense of the small businesses around them. We enable these relationships through a mix of technology and committed customer service. No longer are you only able to read about the hottest chefs and food startups while at work – we're bringing them into your offices and homes.

Cater2.me stands for curated quality and variety, trusted service and dead-simple ordering. At Cater2.me, Your Catering is Our Business!

Do you have a scrappy, can-do attitude when faced with a challenge? Do you enjoy different work day-to-day everyday? Do you love managing and training a growing team? If your answer is “YES!” then we want to talk to you!

POSITION OVERVIEW:

Our On-Site Experience team is face-to-face with our clients each day, ensuring smooth delivery, set-up, and overall experience for them. As our Corporate Catering Associate, you will be the main point of contact for our nationwide on-site team securing consistent daily coverage for all clients, ensuring a well-trained and highly motivated team, and jumping in on-site to support each day as needed. This position is based out of our San Francisco office in the Financial District and is expected to work Monday through Friday from 8am to 5pm Pacific Time. This position will require regular travel to client sites around the Bay Area via public transportation or personal car (with mileage reimbursement!).

WHAT YOU’LL DO:

  • Manage all check-ins, schedules, and payroll of our on-site team
  • Support on-site for up to three clients each day, depending on business needs
  • Proactively handle all daily issues, working closely with the Director of On-Site Experience when large problems arise
  • Hire and train all new staff both in-office and at our client sites
  • Review all feedback daily and action feedback to necessary team members
  • Regularly audit all client dossiers for updated information and images
  • Additional duties as assigned
  • Hybrid role 

WHAT YOU’LL BRING TO THE TEAM:

  • Flexible availability beyond normal work hours, as needed
  • Wherever permitted by applicable law, applicants must have received or be willing to receive the COVID-19 vaccine by date of hire. All Cater2.me employees that interact with our clients/vendors/employees are required to be vaccinated. 
  • Experience in managing a growing department
  • Expert knowledge of scheduling large teams
  • Current Food Handler's Card and understanding of all food, health, and safety standards
  • Punctuality, self-motivation, and the ability to work skillfully under pressure
  • Strong communication skills and a tenacious personality
  • Ability to safely lift 25+ pounds
  • A positive attitude in all you do!
  • Must be located in or near San Francisco, South San Francisco, Daly City, or the Oakland/Berkeley/Emeryville area.
  • Wherever permitted by applicable law, applicants must have received or be willing to receive the COVID-19 vaccine by date of hire. All Cater2.me employees that interact with our clients/vendors/employees are required to be vaccinated. 

BENEFITS:

  • Competitive compensation
  • Medical, dental, and vision insurance
  • Flexible PTO
  • Commuter benefits


A Note to Candidates

Cater2.me is an Equal Opportunity Employer. We do not unlawfully discriminate in employment opportunities or practices on the basis of actual or perceived age, race, creed, color, national origin, sex, religion, physical or mental disability, medical condition, sexual orientation, gender, gender identity, gender expression, ancestry, marital status, veteran status or other military status, legal alien status or citizenship status, genetic carrier status, genetic information, AIDS or AIDS-related complex or HIV status, being a victim of domestic violence, protected activity (i.e., filing a charge of discrimination, participating in a discrimination proceeding, or otherwise opposing prohibited discrimination),or any other characteristic protected by federal, state, or local law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

For this role we offer compensation in the range of $23 to $24/hr, in addition to medical, vision, dental, commuter, and PTO benefits. 

* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Desired salary
Will you now, or will you ever, require sponsorship to work in the United States?*
Are you currently eligible to work in the United States?*